Bad Customer Care - MTN Illanga Mall Nelspruit

On 21 November 2025 I upgraded my contract online with MTN to a Samsung Z Fold 7 (Yellow Deluxe Contract). The phone was excellent until 5 February 2026, when the fold screen failed. The phone was never dropped — the outside screen still works perfectly, but the fold screen stopped working and the paint began peeling off with my fingernail.

On 6 February 2026 I booked the phone in at MTN Illanga Mall Nelspruit for repair. On 13 February I collected it, but it was returned unrepaired and in worse condition, with cracks and clear evidence that someone tried to remove the screen. MTN has now rejected the repair due to the screen, leaving me with a R30,000 phone that is unusable and worse than before.

The staff and manager at MTN Illanga Mall have been unable to assist. I request urgent escalation, a proper repair or replacement, and accountability for the damage caused while the phone was in MTN’s possession.

Contact: Amore Bushney – *** / ***