BAD Customer Care

I have already received an sms with reference 1-*** that my query has been closed before I could send information as requested.

This is clearly to undermined my enquiry to close the query without reading my statement.

MTN Customer Care was disrespecting and has demonstrated not having interested in damaging my credit profile. Since I don’t agree and still disputing MTN action to debit my account.

Please take note that I have cancelled MTN to debit my Capitec account until such time MTN give me a written apology and stating that I do not owe them period.

Regards From: Customer Care [mailto:***] Sent: Friday, 22 May 2020 15:51 To: Themba Motha <***> Subject: Re: Contact us Query Compliment [#***]

Good day Themba, Thank you for emailing Customer care. As per our telephonic conversation, please send us the bank statement so that we may see if there was no refund to your bank account from MTN. Thank you for taking my call. Kind Regards, Sabelo Ntombela MTN SA Reference Number: ***

--Original Message-- From: themba Date: 21 May 2020 10:23 AM To: *** Subject: Contact us Query Compliment Yello' , There was a query on Contact us from MTN.co.za

The details are as follows: First name: Themba Surname: Email Address:

Cellphone number: Subject: Compliment Message: i'e received an sms which I did not agreed to the terms from MTN "yellow you've agreed to pay MTN R707.07 for two month to get your account up to date. your first direct debit payment is due on 25/05/2020 hold on to the money!"