Bad customer care
<p>I ended my mtn contract from 2004 in 2014. I walked into a mtn store asked for the balance owing on my account, paid in full immediately and walked away as a pre-paid customer. Been trying this year to open a new contract and been declined twice. Called mtn last week, only to find out this Monday 19 June 2017, that my account is with the legal department. WHY? no one can tell me why after been on the phone from 8am until 11.48am. Cant contact the retention department and still have not got an email from the department either. Reference ********** 97.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply to us with your ID number or Account number in order for us to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply to us with your ID number or Account number in order for us to investigate and resolve your problem accordingly.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,