1 reviews | Active since Nov 2016

12 Nov 2016, 11:16

Bad customer and network sevice

<p>I have been with Mtn since my very 1st phone nearly 20 years back. The last 2 weeks I experienced Internet problems and being a online gamer it cost me money loosing connection when playing online. I phoned Mtn customer service so much to resolve this issue that they banned me from speaking to a service champion as they called it. They had every excuse in the book for my network problem but never admit it to be on their side. I was told my phone was not setup properly to its because my network is not set on automatic. Did everything they asked me to do to help solving the problem. Well they could not solve the problem so decided to block my number from calling them. after spending a lot of money on data and airtime for the network that's the service I got. Well bottom line. I'm on my way to go do a port to a different network cause Mtn disappoint.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Nov 2016, 14:23
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of the network connectivity. We completely understand the frustration it causes. Kindly be advised that your line has been unbarred from calling customer care on 173.

We would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

Best regards,