1 reviews | Active since Jan 2017
Bad coverege
<p>A few months a go i send MNT Coverage Department a mail complaining about the bad network at my home, as we can't even open a normal email at home this is as bad as it is. I waited til the new year to phone them and ask wat is going on, the guy that ansered was not very helpful as i said to him iets been a wile now he said if i can not wait he can arange that the terminate my contract. I told him i do not want to terminate my contract i just want to know what is going on.</p> <p>I asked him if they know when the probleme wil be resolved, he just repeated that he can only terminate my contract as the probleme wil not get solved.</p> <p> </p> <p>I asked to speake to his suppervisor all she had to say is sorry they do not know when the probleme wil be solved </p> <p> </p> <p>I realy think the need to train there staff to help beter and atleased give us propper feed back</p>
Good day Johan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels
Regards
Angela
REQ:***
Good day Johan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels
Regards
Angela
REQ:***
