BAD COMUNICATION BAD SERVICE

On 10 June my application was approved for a Huawei P30 lite, and it should have been delivered to me. Today is 20 June and nobody has contacted me, I had to phone to find out what is happening, the lady I spoke to said they will send me an sms on Friday 19 June, but yet again I didn't receive anything. So I went to Cradles tone Mtn Bongani assisted me, he couldn't help me because there was a system issue, and I couldn't receive a phone, I am so upset, because after being approved and waiting more than 7 working days, and going to Mtn cradelstone to get help, still no phone. Yolandi Van Der Merwe. ***