MW
Mario W
1 reviews | Active since Oct 2014
09 Feb 2016, 10:46
Bad Comunication
I have tried on numerous occasions to call the number: *** and ***<br> And there's no answer, I have even emailed them on [Email Removed] They take two days to respond only to tell you that it would take another 5 days to respond to your query.<br> <br> I am kept on hold for nearly an hour on two occasions and that is unacceptable!!!<br> <br> Why is it so difficult to get hold of someone? or to even get feedback?<br>
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Replies (1)
MTN South Africa's replyOfficial
09 Feb 2016, 11:21Hello mvw619,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance. The direct contact number for our Insurance department is ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance. The direct contact number for our Insurance department is ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply09 Feb 2016, 11:21
Official
Hello mvw619,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance. The direct contact number for our Insurance department is ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Insurance department for assistance. The direct contact number for our Insurance department is ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,