Bad Company

Greetings

Please can you assist with the below.

I had a contract for home router which I took on the 26th of August 2022 at my previous residing address ,when I moved houses to a new location the router had no coverage for this area,

I then contacted MTN which they had advised that there is no coverage in my area therefor I need to cancel the contract and to termination the account I needed to pay a cancelation fee, which I did on the 1st of June 2023 to the value of R2576,29 and the contract was cancelled (POP was sent to MTN and they advised that the contract is cancelled) and they stopped deducting in June 2023, When I check my statement in June 2024 I saw the debit order re appearing that they had started re-debiting on my account from December 2023,I phone my bank to see if they can reserve these transaction but they could only manage to reserve May and June 2024 only

On the 14th on April 2024 I phoned the call center to get clarity as to why MTN started debiting on my account from December 2023 till to date Nosipho advised that apparently the request was rejected to cancel the contract and she logged a call to escalate this matter (ref Nu ***)

What is upsetting is that MTN has done no means to contact me about my complain instead they are sending emails that my Account is overdue this will result to me having a bad credit record because of their negligence.

After numerous calls that I have made to MTN this matter has not been resolved

I need MTN to stop this un Authorized debiting as the contract was cancel last year in June 2023 and MTN to immediately do a refund.

Regards Mrs Madlala