Bad communication, no sim swap, no new contract and no effort to resolve issues.

On the 11th of March 2021 I drove to the Vaal area to do a sim swap of the account I have been using in my father's name to my name. Only to get a hard decline on the system. Upset that I drove all the way from Johannesburg to do the swop I decided that I will not leave empty-handed, so I requested to open up a new contract in my name. The entire process and documentation was submitted and filled in and the system declined me again. The guy assisting me at the shop phoned MTN to inquire and it was said my account was not debitable. This is impossible as all my debit orders and accounts goed through this bank account. So I left empty-handed without a device, new contract or sim swap. The guy working at the MTN shop also suggested I try another service provider as MTN continously has system issues. I placed a complaint via email that day. Nobody came back to me. So I went to Facebook to get feedback there. I followed up every week since the insident, only to get the answer of "your query has been escalated to this or that department". I also phoned MTN customer service to only get placed over to a department where the phone was just put down. A few days back, I followed up on Facebook again, only to get the same answer of escalation. Then I had enough. After going to the shop myself in the area to inquire on a new contract, I was told that the specific phone is not in stock, and there is no time frame on when the phone will come in from ordering. So after trying and trying and trying, I moved over to a different service provider, after being with MTN for almost 20 years, I HAD ENOUGH! Bad service, bad communication, no effort. MTN you are pathetic!