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RK
Ralf K

1 reviews | Active since Jul 2012

16 Apr 2018, 16:54

Bad communication for a comms comoany

Absolutely ********** service. After 4 calls to MTN call centre to get phone number of Summer Mobile I was given wrong (landline) number 3x. Then eventually got their call centre number but after 3 rings and a menu the phone goes dead. Nothing, nada, zilch. Terrible

0
Replies (2)
MTN South Africa
MTN South Africa's reply17 Apr 2018, 05:21
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly state the nature of your complaint. Also, you may call our contact centre @ 808 for assistance. Summer Mobile Head Office number is ***.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

RK
Ralf K's update17 Apr 2018, 06:47
Reviewer Update
Hi Ishie, tahnsk for your prompt reply, however, this number is incorrect, one of MTN agent's said they don't answer this number. he gave me the call centre number which just goes dead. "Kindly state the nature of your complaint. Also, you may call our contact centre @ 808 for assistance. Summer Mobile Head Office number is ********** ." I received a new SIM card and need to know what I must do with it, after extending my contract. An agent called me about 2 weeks ago and asked if I want to upgrade my contract, but it's just an extension of another 2 years, hence why the SIM new card? Nobody seems to be able to pin point the query, your agents can't see the tree anymore for the forest - no individual pin pointing of the question.