Bad communication and transparency

MTN communication has been shocking, on the 31st of July 2025 my device of 3 months battery became faulty. The warranty was approved by Apple and they were meant to supply me with a new device and due to Apple discontinuing the device they cannot supply me with a new device. They have been unprofessional and unable to provide answers with regards to the next step forward. It's been a 6 week waiting period and I am still expected to pay for my current contract when I have not been given a device. The ongoing lack of communication is deeply concerning and I request a response addressing this issue as soon as possible.