BAD COMMUNICATION AND LACK OF CLIENT SERVICE

To whom this may concern

It's great connecting with you. I really need some help. Your call center messed up and I’m sitting with an issue which frustrates me.

I recently app**** for a contract online with MTN https://www.mtn.co.za/home/ page.

A lady called me to go through a few details and later she picked up that I was under debt review which I'm not. for some reason there is an error on the system, so I went to your store in Canal Walk. I got declined again for a contact because I already app****, now I must wait another 3 months to apply.

I just started a new job in Cape Town, and I need a new phone. my Samsung s9+ is busy malfunctioning

Please note also that a sequestration order overrules any debt review and therefore any debt review process prior to the date of sequestration is also not applicable anymore. I called your head office today in Johannesburg for help, again no one can help me. I called through close to 10 times to speak to a salesperson, every time I start explaining my issue, they just transfer me, so I must hold on again. I’ve been calling from a Vodacom pre-paid number, and I’ve spent over R200 just to try and speak to someone, the one just slammed the phone down on me. What **** service is this terrible I must say, they don’t go the extra mile, you need to check your call records because it says, “call are recorded”? Is there someone senior i can speak to explain my satiation. I’m not even a client yet and I get such bad service CHECK ALL YOUR CALL RECORDS ON THIS NUMBER