1 reviews | Active since Aug 2014
Bad communication
<p>I paid my account in full with MBD and not 1 single customer care consultant from MTN would try and contact me so that I can find out if I should open a new account or if they will re-open my line, the contract number is for ********** </p>
Good day Charmain,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
Good day Charmain,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,