Bad communication

finally when Alice Van Der Merwe had resolved my 2 year case of a *****ulant account, mid December they sent me an email that I only have 10 days to pay R136 . Mind you its Mid December, I am abroad with my family this message was emailed on the 13th Of December 2018 and I left the country on the 10th of December due to return on the second of January 2019. No one called me to confirm if i had received the email and I only saw the email after I had return back to the country.

I then went to an mtn store (Mtn liberty mall ) to pay the R136 , I was told the matter is with legal department. I said i am not leaving until this was resolved, i paid R300 just incase there were arrears on the existing account when it is finally resolved. They promised to call me after 3 working days, its now over 3 weeks , the number rings and no one ever picks up . I called customer service as well , its been 3 weeks with them , no one has sent me any notification of the progress if the status.

when will Mtn learn to take care of its customers ? I have had a home loan rejected because of this. will it ever end?