BS
Bony S
1 reviews | Active since Aug 2017
31 Aug 2017, 14:07
Bad communication!
MTN has no regard for its customers. I was taken to the lawyers and was sent an inflated bill while i had over paid into my account by R500. Went into the store and an email was sent to them by one of their agents, i have not heard anything from them. This is ridiculous as all i need is clarity on why i git an inflated bill and would frankly like to find a way forward regarding the over payment i made.
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MTN South Africa's replyOfficial
05 Sept 2017, 21:46Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly reply with your id number or account number in order for us to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,
MTN South Africa's reply05 Sept 2017, 21:46
Official
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly reply with your id number or account number in order for us to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***8
Best regards,