MD
Madoda D
1 reviews | Active since Aug 2015
03 Aug 2015, 12:44
Bad Client Service on 808 number
Firstly Mtn service consultants are unreachable. I have been trying to call Mtn for some time and almost all the time my phone is cut off. The time I managed to get a consultant, i had requested them to send me a settlement amount if I want to cancel my contract (due to bad service and my monthly payment increasing without ever being told as to why). 2 weeks later I am still waiting!! <br> <br> I am sick and tired of the level of customer service i have experienced with this company!!!
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MTN South Africa's replyOfficial
19 Aug 2015, 15:36Hello Dopla22,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
According to our records the early termination fees were provided as per reference :
***. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
According to our records the early termination fees were provided as per reference :
***. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply19 Aug 2015, 15:36
Official
Hello Dopla22,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
According to our records the early termination fees were provided as per reference :
***. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
According to our records the early termination fees were provided as per reference :
***. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***