BAD CLIENT SERVICE FROM MTN SOUTH AFRICA

We have been struggling to get any help from MTN since the 16th of October 2023. Until now no reply on their emails and no assistance from the shops. Below is the problem we have been having and we have been sending emails to the following email addresses with no response. This is by far the utmost useless cell phone providers in South Africa.

I would like to address a complaint regarding an upgrading we did at the Cresta branch. The salesperson that attended to us was Simphiwe Mahhubo.

What happened was, we went to Cresta MTN for an upgrade on our contract. Simphiwe assisted us with the upgrade, however the upgrade and everything was done quickly and rushed.

We upgraded from the Iphone 10 to the Iphone 13. Going home we tried to transfer all the data from the old phone to the new phone. This all happened on the Friday 06/10/2023. The whole weekend the phone kept updating without success. Monday 09/10/2023 morning my daughter took the phone to Cresta MTN to see if they can assist. The staff member explained that we needed a faster internet connection to transfer. At home we tried again and with success updated the software on the phone, but a new error message came up saying that there is not enough memory on the phone. We then saw that the Iphone given to us was only 128GB and the old Iphone was 256GB. This was all in the 7 days.

Yesterday 16/10/2023 I went to MTN Cresta to see if they could assist with the phone. I spoke to Simphiwe to ask if we can’t change the contract to exchange the phone for a bigger memory. I got the feeling that he was not willing to help, instead he sent me to the Istore in Sandton. I told Simphiwe that I will contact head office with the fact that he was not willing to assist me with my problem and his words where, he does not care.

At the Istore in Sandton I was told that they had no connection with MTN and referred me back to MTN store. I then drove to the MTN office in Morningside. The repairs manager spoke to me and said that the cresta did the contract and that they must help me with the contract., He then proceeded to phone Cresta MTN and get the contact information for the regional manager: Sebongile ***. We have tried numerous times to call her with no answer. After this I went back to Cresta to see if I can’t get hold of the Regional Manager. At Cresta I was then assisted by Victor. I explained the situation, but he was not willing to really help. He said before the end of the day he would contact me with the solution, but until today 17/10/2023 12:58 we have not heard back from him.

As head office explained they should amend the contract and exchange the phone for a bigger Iphone memory phone. Either the Iphone 13 256Gb or the Iphone 14 256GB.

Email addresses used is the following:***,***,***.

We still waiting on MTN to assist with this problem.