ND
Nkululeko D
1 reviews | Active since Aug 2019
15 Aug 2019, 15:13
Bad client Service from Call centre supervisor Adilah Ally
I am an MTN client and have been since 2006 and today I have had enough I purchased a whatsapp bundle set to expire on the 15 August 2019 and on 15 August 2018 I could no longer use my data I spoke to Adillah Ally who advised that I could no longer use my data as it expires today, How does my data expire while it is still the 15th when the clock has not struck 23:59
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MTN South Africa's replyOfficial
22 Aug 2019, 13:21Good day Nkululeko,
Thank you for your post.
Please accept our apologies for the lapse in service and the delayed response.
Kindly note as per our telephone conversation, the data can expire anytime from midnight.
Please note that we have passed a once-off goodwill credit for the data that expired.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the delayed response.
Kindly note as per our telephone conversation, the data can expire anytime from midnight.
Please note that we have passed a once-off goodwill credit for the data that expired.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply22 Aug 2019, 13:21
Official
Good day Nkululeko,
Thank you for your post.
Please accept our apologies for the lapse in service and the delayed response.
Kindly note as per our telephone conversation, the data can expire anytime from midnight.
Please note that we have passed a once-off goodwill credit for the data that expired.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the delayed response.
Kindly note as per our telephone conversation, the data can expire anytime from midnight.
Please note that we have passed a once-off goodwill credit for the data that expired.
Warm Regards,Zanele MazibukoComplaints Management Team