1 reviews | Active since Jul 2012
BAD CLIENT SERVICE AND NO SIGNAL !!!
All our company cell contracts is with MNT. We are struggling with signal here by our factories. We never had a problem sins end of last year, I have report this matter and phoned 3 times, and just no luck !!!<br> <br> My reps complained that the cell phones (all S5) don't ring when clients phone them, all they get is a sms that there is a message please dial 100. <br> <br> We left Vodacom because of signal problems, and we see that they fixed the problem in our aria, do you want us to go back to them ?. Because it surely looks like that ! <br> <br> Just my sales team bill is R6000+ per month, we have 200 people here....<br> <br> If you don't need our money, please let me know asap.....I will cancel all contracts and move on to someone that wants to help. <br> <br> Thank You, Rudi Brits (Sales Manager)
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfy you in any way.
Kindly can we request that you complete the template below, include a few numbers of users located at the factory and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfy you in any way.
Kindly can we request that you complete the template below, include a few numbers of users located at the factory and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***