BAD CLIENT SERVICE

Had 2 contracts with mtn and one came to an end this month I was told to call on the 12 March 2015 to cancel the contract which I did I spoke to the lady by the name of Zanele tshabalala who assured me that she is sending the request for it to be cancelled and that I will receive an sms to confirm my number is moved to prepaid within 24 hours, then it passed no sms received then I called again to tell them gore I didn't receive the sms then I was told that Zanele gave me wrong information, I was told I was supposed to receive a call from the department that cancels contracts within 24 hours but I didn't even receive the call so now I will be billed but I followed the right channels how was I to know the procedure they follow. Why is it my fault that i was given wrong information I did what was requested, I regret the day I signed a contract with mtn I'm a very angry and dissatisfied client, they can't even fix it all they can say is sorry