1 reviews | Active since Jan 2019
Bad client service !!!
I have been struggling with my MTN account for 4 months now. I have sent my proof of payments thru , many times to different people. My account remains with thye legal department , so i can't pay my account for December. I received a sms to let me know that my problem has been sorted. Then i go to the shop to pay my account then the lady behind the counter says sorry mam your account is with the legal department. The shop assistants has emailed thru the POP of payments twice and i have mailed them thru four times if not more. What am i suppose to do to pay my account. The company's departments obviously don't communicate and service is not priority . I have been a client of MTN for more than 10 years but i have had enough , i am cancelling my contract as soon as this problem has been resolved. Which i hope is soon !!!
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have tried to call you a few times with no luck. I will send you an email, please do respond to my email for further assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that I have tried to call you a few times with no luck. I will send you an email, please do respond to my email for further assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,