Bad Call Centre Experience

I handed my phone to the service centre at Riverhorse Valley. The next day I was told that a COL code was issued and that I had to contact MTN Direct who will issue a new phone. Phoned the call centre who basically told me not my job please hold. I was transferred to four different call centre divisions and after repeating my story to 8 different people, I am yet to get service. Max told me that Support would contact me. Well I'm still waiting. Gabo, making a big joke out of it, said I will only get my phone in Jan and laughed in a condescending manner. After asking to speak to Management, he blocked me and then started asking questions, which he should have done. Eventually he placed me on hold \looking for management". Obviously it was a tactic for me to hang-up as I waited 3 minutes without a regular please hold. Eventually Max told me that the courier service MTN Direct - Corporate Solutions is using has closed for the season but will re-open on 29/12? Surely there is another courier service that such a big company can use. I am even willing to pay my own courier costs. The one hand does not know what the other hand is doing! I just want my phone. To much to ask?"""