Bad Business Practice: Phone Upgrades

<p>I called MTN Direct to perform an upgrade, they told me that MTN has a delivery turn around period of 3-5 working days, after calling them consistantly throughout the week to track the package, today the 5th day i was given the reference\track number of the courier company only to find out that MTN has called back my delivery, I couldnt be answered as to why was my phone not yet delivered and why was it recalled, I have received the airtime and everything has been finalized on my upgrade but i still dont have my device. This is very unprofessional of MTN and dissapointing.</p>