fD
florence D
1 reviews | Active since Dec 2018
10 Dec 2018, 11:16
Bad Black Friday upgrade
MTN maintained that they had no stock, how could this be possible we were at Springs Mall MTN at 9.30am on the 23rd of November 2018. I think their excuse is unacceptable and then took 10 days to notify me. Disgusting Florence and Piet Delport
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MTN South Africa's replyOfficial
12 Dec 2018, 06:49Good Day Florence
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly note that this matter has been escalated to the store manager and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly note that this matter has been escalated to the store manager and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
MTN South Africa's reply12 Dec 2018, 06:49
Official
Good Day Florence
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly note that this matter has been escalated to the store manager and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly note that this matter has been escalated to the store manager and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team