1 reviews | Active since Sept 2013
BAD... BAD..... SERVICE... USELESS!!!!
Your service is a absolute nightmare...... it stinks to say the least!!!! I am on a 2gig contract with a ipad. my service is periodically not available - very frustrating to say the least. I travel abroad a lot and this is a essential coms tool for me. Then getting hold of someone to assist is even worse. Today after 5 attempts to try and get this problem sorted out, every time spending at least 1 hour I went to the Somerset Mall branch. Once again after standing in the queue for about 30min I was told by the lady that she can not help me - I have to phone the call centre because they are not open today. <br> <br> Now that's the last straw for me - I left my iPad with my contact details with the lady and told her to sort it out and phone me. According to her there reason I am having al this problems is due to a credit limit issue with accounts. Hel MAN - why couldn't all the other people I spoke to previously tell me that. For days I had to spend MY TIME to try and sort out YOUR PROBLEM....<br> <br> My iPad is at your Somerset Mall branch and I expect at least someone from management to get involved - something that is clearly missing from your customer service areas.<br> <br> BAD BAD BAD SERVICE...
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Credit limit suspension has been lifted up, And the account is now Clear and all the services are available.
We sincerely apologise for any inconvenience you may have experienced with our service.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the Credit limit suspension has been lifted up, And the account is now Clear and all the services are available.
We sincerely apologise for any inconvenience you may have experienced with our service.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Best regards,
