lL
larry L
1 reviews | Active since Feb 2013
15 Apr 2015, 12:12
bad bad service,the worst ever.
i bought a new phone which required a micro sim so i been to the Rosebank mtn shop which the service suck.....wow they are bad......waiting for 2.5 hours just to buy a new sim and rica it.<br> then to do a sim swap i was on the phone from 9.15 this morning call was drop about 9 times transfered about 20 times and then i get a lady by the name on Thami mathibe that tells me to call back.when i asked her to get a consultant to call me ,she said no...<br> i mean leave Vodacom to come to mtn and get such service this is bad...
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Replies (1)
MTN South Africa's replyOfficial
01 May 2015, 11:28Hello lutchmanl@,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply01 May 2015, 11:28
Official
Hello lutchmanl@,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***