CB
Cisca B

1 reviews | Active since Nov 2019

04 Aug 2020, 14:15

Bad, bad service ot NO service from MTN

Hi, i am J P de Jager and have an contract with MTN. My Phone number *** had been blocked due to non payment for which i made arrangements with the account department at MTN. They phoned me and tell me it is fine afree i had explained the financial difficulty i was in and i also expkained to them that i will only be able to pay my account at the end of July 2020, and that was in March 2020 when that happened. Then i recieved an sms from them on 2/3/2020 at 08h30saying that "MTN is busy reconnecting your service and it will take 2 to 24 hours" Which did not happen. Theyactually vut my whole service so that i cannot even contact them on 135 or dail any emergency numbers. After that i gad no correspondence or statements or emails from MTN. On 28/07/2020i went into the MTN Branch at Springs Mall and pay an amount of R3000 towards my telephone contract which was only an amount of R1241 and odd cents. On 31/7/2020when my service was not reconnected i went into the store again, and the kady told me that my account had been handed over to the legal department withoutnotifying of such actions and the rederence number is L583/9559/150. On 3/8/2920 i went into the store again and speak to the nanager Ms Chantelle Barington who told me that she can do nothing and that the legal department only look at this matters once a month. It can also take up to 90 days for my service to be reconnected and i must wait This is totally unaceptable and i think that MTN must be reported as the worse service provider ever.

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