RE
Ronel E

1 reviews | Active since Feb 2013

08 Sept 2020, 09:59

BAD BAD SERVICE MTN

YOUR 15MINUTES DEADLINE IS UP - SO HERE IS THE REVIEW

Really Mtn - so you are also one of the many companies that operate in SA without a single supervisor and or manager. As a loyal customer since the day you started in South Africa I really find the service level nothing but terrible. How difficult can it be to arrange for an early upgrade if I already have my current contract for 18 months? I understand that there are rules to follow, but I also understand ( a senior manager in a company) that a person can override rules to ensure that loyal customers stay loyal. But as most companies in SA - no-one really cares about the consumer, only the bottom line Going forward my account will also not be paid in advance and will no longer be in credit with a full months subscription. I will only pay what is due and on the very last day that it is due.

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