Bad bad Service

Gooday Team

Guys im really getting frustrated with one of your 3rd party service providers, The Mondo. I have an order that was approved that should be fulfilled by this company, the applications was approved on the 30th March, but still i haven't received the package. What's even more frustrating is that i have to prompt then every time for feedback, today their system was offline and i requested that i be called back, i was told no that's not how it works, instead I should call them back at 3PM as this in an inbound call center. i'm really losing my appetite here!

Can we not cancel this order and look at alternatives, perhaps i can issue an in-store application. ***