BAD BAD SERVICE

I bought minutes through the App and I never received them. I called through to the call centre and I was advised that my plan doesn't allow minutes which I was never advised of anyway I was told the money will be reversed back to my account later as I made a card payment. The money was never reversed, I called again and spoke to Sipho who requested paygate proof of payment, I emailed it through, he later requested a bank statement and I advised him the bank statement is not yet available as the transaction onlybtook place a day before, and I sent him a transactional statement. I since haven't received any feedback even after follow up even though I was told my money will be in by the 1st March 2022. Today is the second and there's still no sort of feedback from MTN. The customer service is trash and are a bunch of useless people who can't provide customer services. MTN is not transparent and I requested that my contract must be canceled.. I have a dispute regarding the terms of the contract and they cant even provide me with the contracting calls. MTN causes nothing but headaches of their clients