Bad bad service at the MTN Store at Clearwater Mall opposite Clicks Pharmacy

Bad Service at MTN Store in Clearwater Mall next to Clicks Pharmacy.

I was at this MTN Branch on the 09/10/2021 @11:10am when Erick Agaless (manager/franchise owner) didn't care to give service to me as a customer and when I complained he was not bothered by my complain.

I went to MTN trying to buy a charger for my phone, as I entered the MTN store there was a guy outside the store wearing the MTN staff uniform putting some branding on the window, I went in and waited to be helped, there was two employees at the till helping other customers and the supervisor helping the other staff member to proses something at the till and after 10min of waiting I asked the supervisor to assist me and he responded by saying "can you please wait I'll be with you, I'm still busy with this customer" which was fine with me, I only asked him for assistance because I thought he was done assisting the other staff member with the system at the paying point.

Then in 3min or so the guy from outside whose been putting branding on windows came in to the store holding papers that needs to be thrown out to the rubish bin, as he walks by I said hello to him and he responded back to me and as he respond I asked him to assist me and he just walked away as if he did not hear me and he went to the back to throw out the left out rubish from the branding.

After 5min the supervisor came to assist me and all I wanted was for someone to help me choose the right charger for my phone and for that I had to wait for like 20min, mind you I'm heavily PREGNANT.

Since the supervisor is attending to me now I thought let me address the treatment I just experienced with the other worker that was outside doing branding, then I reported the behavior of this employee to the supervisor (I didn't get the supervisor's name) he coulden't answer for him he called the branding employee to answer for himself and as I'm unpacking what happened and I asked him why didn't he respond when I asked him to assist me earlier, he could say hi but he couldn't spear a minute and say "someone will attend to you OR I'm still busy with something please wait a few minutes" Erick Agaless's response was "I was busy" then I asked him how is ignoring me as a customer in the store and walking away as if he didn't hear me giving service? In his defense he kept on saying "I was busy" then I said to the supervisor "this is how your staff gives service to customers and you as a supervisor you allow this behavior?" only to find out the branding guy (Erick Agaless) is the big manager and he didn't care whether I'm an unhappy customer or not, he just had this I don't care look on his face and walked away saying " me not saying anything meant that I was busy, busy walking ".

To my surprise I thought MTN was all about giving service, and getting to one of their (MTN) branch and experience such bad bad service was disappointing... I never thought this is what MTN stands for, but it's unfortunate because I was wrong I should have known better.

I left without the charger, I decided I'll buy the charger at TELKOM or Cell C, where customer service is practiced at all times.