BAD BAD SERVICE at MTN Menlyn
<p>Went to Mtn menlyn last week saturday as I needed a letter with my IMEI number and date of purchase for my contract phone. The sales consultant told me to call alcatel autopage which I did and they dont pick up calls as they have closed shop. Today went back to MTN and the sales person did not help. I asked for the BRANCH MANAGER (JOHANAS) but he was busy talking and laughing with friends for more than 30 minutes. I got so upset with the poor service at that branch and decided to go. If they continue with such attitude their custimers are going to leave them. Will try and take the matter with MTN head office.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ: **********