1 reviews | Active since Mar 2012
BAD BAD SERVICE
I have had a contract with MTN for 24 months as per the agreement, my other number *** contract came to an end in January, I tried on countless times to cancel it and was unsuccessful, I even went to MTN stores to ask them to assist and they was told that the shops dont do cancellations anymore, i called before the strike and was also told that my contract has been cancelled, to my surprise its not and I still get billed, my other contract ***0 also coming to an end in June but till today Im billed for it, this is causing to loss a lot of money I cant be paying R430 per month just for airtime and data, CAN MTN JUST CANCEL MY CONTRACTS AND CONVERT ALL MY NUMBERS TO PREPAID, IM really starting to resent this network and seriously considering other service providers, I JUST want my contracts cancelled and stop being billed for it..THIS IS UNACCEPTABLE.<br> <br> when these consultants sell the packages to you, they will do everything in their power to get you to sign off on those stupid contracts I wish we had the same service when cancelling them instead of begging, Strike or not these services are affecting us BADLY, MTN get your act right before losing so many customers
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, both your numbers are currently on prepaid. However there is an amount of R145.00 outstanding for the month of June for the number ending in 960.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, both your numbers are currently on prepaid. However there is an amount of R145.00 outstanding for the month of June for the number ending in 960.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
