Bad bad service

Mtn, just knows how to make they side clean and the customer has to sit with the problems.... I have bought a Samsung s22 ultra, I have struggled to cla The earphones, went to mtn and they said no they can't help they don't know how to claim it... I have to go to Samsung... Went to samsung in clearwater and they said I have to pay for they services.... Them went to mtn in clearwater and they said I have to go back to mtn where I bought the fone... Mtn at cresta said to me, that I have to upload the invoice ects... So I just want to show the lady what the phone does... It does not wat to accept the photos.

But she just don't want to help... Like she didn't event look when I showed her she just says... Yes yes go there and therm.... So I send emails and messages for 3 weeks now to Samsung and today the 1 st April they decided to not give me the earphones as the p3has ended today... And that I must accept it... Is this really how mtn works with they client... Like thank you for the sale you can now struggle with your phone.... We have done the deal.... Cheers.... I'm very very unhappy about this service I got and no help... After Samsung said that all the people must know how to claim it ... First I had to struggle to get my invoice also... If I had it the first day there was people helping at ferndale with the claim them I could've had it... But notn is always right... The customers is wrong

*** call me if you are willing to help