ZB
Zander B
1 reviews | Active since Jul 2018
13 Jul 2018, 16:56
Bad bad Service
Very unhappy, my first experience taking out a phone contract did not go very well. I am a CellC prepaid customer with a data contract. Spending alot on airtime. Wanting to go over to Mtn, not only can they not give me a proper reason why my application cannot be approved by then the manager has an attitude.
Helpful (0)
Replies (6)0
Replies (6)ZB
Zander B's updateReviewer Update
17 Jul 2018, 14:11No reply yet MTN, have you really done any effort to determine my affordability.
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Zander B's update17 Jul 2018, 14:11
Reviewer Update
No reply yet MTN, have you really done any effort to determine my affordability.
MTN South Africa's replyOfficial
18 Jul 2018, 10:35Dear Zander,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Jul 2018, 10:35
Official
Dear Zander,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
ZB
Zander B's updateReviewer Update
18 Jul 2018, 11:27My ID number, was incorrectly added as I was so upset. ***. I have my appointment letter and 3 accounts. a business account, a Private account with FNB and account with Absa
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Zander B's update18 Jul 2018, 11:27
Reviewer Update
My ID number, was incorrectly added as I was so upset. ***. I have my appointment letter and 3 accounts. a business account, a Private account with FNB and account with Absa
ZB
Zander B's updateReviewer Update
19 Jul 2018, 09:30Any feedback yet? As using pre paid is costing alot in my industry is phone very inportant?
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Zander B's update19 Jul 2018, 09:30
Reviewer Update
Any feedback yet? As using pre paid is costing alot in my industry is phone very inportant?
ZB
Zander B's updateReviewer Update
20 Jul 2018, 22:37MTN no feedback yet?
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Zander B's update20 Jul 2018, 22:37
Reviewer Update
MTN no feedback yet?
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Zander B's updateReviewer Update
23 Jul 2018, 17:54I can buy a New Ford Mustang with no deposit, but I dont qualify for a contract with MTN?
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Zander B's update23 Jul 2018, 17:54
Reviewer Update
I can buy a New Ford Mustang with no deposit, but I dont qualify for a contract with MTN?