BAD BAD service

Item: MTN South Africa
Rating: 1
Author: David F

Incompetence Personified. I have firstly tried to get my MTNACTIVE portal password reset. I have given up on how many mails i have sent to ********** I give up.

If you call any of their helpline numbers you just get shunted from agent to agent. Try the 808 number. i called it 7 times today alone before actually getting an online agent. You ofetn hang on only to be cut off.

If you try the 011 912 300 - HEAD OFFICE number - you hold on and 12 minutes later - i just gave up. That was to report their bad service by the way.

I have been a loyal MTN customer for the last 17 years at least. Disgusting honestly. Not once have i defaulted a payment, yet get treated so badly that i am comtemplating changing SP's

I was told an upgrade was processed last week, only to find out today that it was only just processed. But in the meantime received a message to say that the upgrade was completed.

Is it just normal practice?. Or do they do this to all their customers.

Helpful (0)

Replies (9)

MTN South Africa's replyOfficial

27 Feb 2018, 22:43

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please contact our MTN active department for online assistance, 1761 from the device.

We have escalated the complaint to them for assistance as well.

Kind Regards.

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply27 Feb 2018, 22:43

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please contact our MTN active department for online assistance, 1761 from the device.

We have escalated the complaint to them for assistance as well.

Kind Regards.

Alice van der Merwe

Complaints Analyst

Best regards,

David F's updateReviewer Update

28 Feb 2018, 11:29

Hi Alice, you surely have to be joking?? I have spent so much time trying to call your numbers that i have given up. Everytime i email your CUSTOMERCARE email address i get a new reference number. Are you joking. I am just sorry i renewed my contract with you on both my ********** 088 and ********** 572 number. I really am. I am so annoyed and i still do not have access to MY MTN Online accounts portal. Now you want me to call YOU again. NOT IN A MILLION YEARS. YOU can call me and sort out my online account that by the way was working perfectlyuntil you messed with the password or password reset or whatever you did. There were so many emails sent that i have lost count. I will not be contacting you, YOU will be contacting me with resolutions.

David F's update28 Feb 2018, 11:29

Reviewer Update

David F's updateReviewer Update

03 Mar 2018, 11:34

Yet another run in with MTN. This time over a ****** phone. They refuse to give me my ITC number because my phone's box is not with me. They insist on the IME number. This after 2 weeks of emails back and forth over there online portal not allowing me to logon. 15 emails and at least 10 phone attempts to contact MTN. Makes a person think about my next phone contract. They are quick to take your money, but not so quick to help a customer.

David F's update03 Mar 2018, 11:34

Reviewer Update

David F's updateReviewer Update

03 Mar 2018, 11:39