BAD BAD Service
<p>I have a problem with my current Iphone it dies for no reason and the battery life keeps on changing everytime it comes back on , as a mother working mother of a 5 month old I cannot have this as I need to be reachable at anytime for my son and work purpouse. I decided to go to MTN and ask if I could upgrade 3 months earlier than my 20 month upgrade wich is in September I was willing to pay the extra fees , as I am a loyal client of MTN for 5 years now I did not see this as a problem. Was I wrong , I phoned the 808 call centre to ask for my upgrade not only was the consultant on the phone extremely rude but she also told me they will not approve me for a early upgrade and they might be leniant and let me upgrade on my 19th month August , as I was not happy with this I sent a complaint email the next day they rep**** to my mail , the agent apologized for bad service and then informed me I am more than welcome to cancel my contract she even supp**** me with the amount and banking details. I then went into the Brits branch and the manager there who was the only one willing to help might I add sent a email to the same department to query and again they phoned me back asking why I want to upgrade I states my story she said she will get back to me she needs to present her supervisors with the information. A few hours later she came back to me and said I still will not be approved for a upgrade. Not once has ANYONE from the call centre suggest I take my phone to the technical department so they can see as to why my phone just dies , not one has ANY MTN management phoned me and talked to me in person wich tells me that a paying customer like myself is not worth contacting. I have asked numorous times for any mamagement numbers wich no one wants to give me or I het told they will phone me wich still has not happend.Loyalty cleary means nothing to MTN as this is how customers gets treated , they do not try and assist and keep you as a client they just preffer you cancel and then they are rid of a complaining customer. Im extremely dissapointes in MTN and will be cancelling my contract come September as they clearly do not need my money.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received. Kindly note that although you are unable to upgrade right now you can book the phone for repairs so it can be assessed on why the battery life is so short. To do this you will need to take it to the nearest MTN store and ensure that you have the proof of purchase with you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received. Kindly note that although you are unable to upgrade right now you can book the phone for repairs so it can be assessed on why the battery life is so short. To do this you will need to take it to the nearest MTN store and ensure that you have the proof of purchase with you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received. Kindly note that although you are unable to upgrade right now you can book the phone for repairs so it can be assessed on why the battery life is so short. To do this you will need to take it to the nearest MTN store and ensure that you have the proof of purchase with you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received. Kindly note that although you are unable to upgrade right now you can book the phone for repairs so it can be assessed on why the battery life is so short. To do this you will need to take it to the nearest MTN store and ensure that you have the proof of purchase with you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received. Kindly note that although you are unable to upgrade right now you can book the phone for repairs so it can be assessed on why the battery life is so short. To do this you will need to take it to the nearest MTN store and ensure that you have the proof of purchase with you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused and for the kind of service you received. Kindly note that although you are unable to upgrade right now you can book the phone for repairs so it can be assessed on why the battery life is so short. To do this you will need to take it to the nearest MTN store and ensure that you have the proof of purchase with you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Wow just when I tought it cant get worse , what a terrable reply !!!! You appologize for me not being able to UPGRADE wich tells you its a CONTRACT phone and then in the same reply you say I must take my PROOF of PURCHASE !!!! WHAT PROOF OF PURCHASE ????? ITS A CONTRACT PHONE you said so yourself when you apologized !!!! I mentioned in my complaint I have a 5 month old baby boy and that this is my work phone so I need it with me at all time , if I book it in for repairs its going to take what ? 3 weeks ? without a phone and then I have to pay that account as well. Money wich I couldve paid to upgrade earlier. This feedback you have given me just shows its just another automated response and that MTN really do not read what their customers complain about and they dont even care. After reading everyone elses complaints and this pathetic response I have decided to cancel my contract come January 2018. You have given me a valid enough reason and still NO ONE from MTN management picked up the phone and tried calling me. Sad really really sad indeed
Wow just when I tought it cant get worse , what a terrable reply !!!! You appologize for me not being able to UPGRADE wich tells you its a CONTRACT phone and then in the same reply you say I must take my PROOF of PURCHASE !!!! WHAT PROOF OF PURCHASE ????? ITS A CONTRACT PHONE you said so yourself when you apologized !!!! I mentioned in my complaint I have a 5 month old baby boy and that this is my work phone so I need it with me at all time , if I book it in for repairs its going to take what ? 3 weeks ? without a phone and then I have to pay that account as well. Money wich I couldve paid to upgrade earlier. This feedback you have given me just shows its just another automated response and that MTN really do not read what their customers complain about and they dont even care. After reading everyone elses complaints and this pathetic response I have decided to cancel my contract come January 2018. You have given me a valid enough reason and still NO ONE from MTN management picked up the phone and tried calling me. Sad really really sad indeed