Bad bad service

MTN customer service is pathetic. I am cancelling because what the saleslady promised me (MTN SA order Ref ********** _1) and the service I received is 2 different things. I told her not to activate the number because i was going to use another number that will become available on 1st Nov. She said thats fine, I can call in and do that. Its on the recording. It is not the case.This is a breach of contract. cancel immediately. I want a cancellation. Furthermore, The wait at the call centres are **********!! I was 1hr and 2 minutes waiting on line!! Furthermore when I eventually got through to Mangalisa, she told me that the people that sold me the account was outsourced service provider and that I should call a certain number. I tried calling that number and it just kept disconnecting. This is shady and appears **********. I just want a cancellation. MTN is such a terrible service provider. It beggars belief!