1 reviews | Active since Jun 2012
Bad bad service
<p>number oe i'm a high end cunstomer at MTN, um an iphone user, when i got my new iphone 7 plus 32 gig, in the first day i had the phone it had a software issue i went back to the store only to find out that they dont have internet i mean hello this is MTN greenstone um talking about, but Dimitri out of a good herat he help connect with his phone meaning he did a hotspot connection that used 6 gigs of his data , </p> <p> </p> <p>today my phoned did the same thing again, i went to the store again not happy but i wasnt helped because of the lack of internet at the store ,i told them i need a need phone and i didnt get what i wanted, they told me if i want my phone fixed i must take it to the erepare centre myself at my own cost, oh well i said no i asked them to make a plan for me to get a loan but they a offered a small nokia phone not smart phone to be more specific and then i said i wont use that phone the n the manager offerd a sony i said i needed an iphone so i can have all my contacts ans apps for 2 weeks i mean gone are those days when we just using a phone for call only. like i run my entire busines on my phone, i need a loan phone that will do the same since i have to for so long, i mean you can give porch drive a polo i mena really. i need a iphone loan phone and internet at store level. i mean mtn wont spend a lot on this.you have towers allready, `internet at store levels and good loans phone,</p> <p> </p> <p>in all this i say DIMITRI IS THE BEST EMPLYOYEE MTN HAS .</p>
Good day Amosly,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note loan phones are issued at the discretion of the store/dealer and is subject to availability. Currently we do not have any iPhones available for loan.
Again we apologies for all the inconvenience caused by this…
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
Good day Amosly,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
Kindly note loan phones are issued at the discretion of the store/dealer and is subject to availability. Currently we do not have any iPhones available for loan.
Again we apologies for all the inconvenience caused by this…
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
