1 reviews | Active since Apr 2011
Bad bad service!
<p>Hi I had a top-up data contract with Alltech Autopage We got letters stating that MTN will be taking over our contracts After 3 months I got a HUGE data bill When I inquires they said I was suppose to come in and sign a new contract- when I did'nt I was automatically put on their month-month When I asked why no one told me I was suppose to come in they just say Autopage was supposes to do it Autopage is'nt answering any of my emails I've been to MTN 5/6 times- they won't take responsibility for not letting me know the contract expired or that I need to come in and sign a new agreement NO phone calls, sms or emails And now they just shrugh My data went over (where my original agreement would not let me) and I have a huge bill now No one is answering my questions, no one is taking responsibility and no ome is answering my queries!!!</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant functional unit dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant functional unit dealing with these matters to investigate and advise accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Ref#:***
Hi No one from MTN has contacted me about my complaint yet I went to the MTN at Hemmingways and they don't kmow who I should talk to about not being contacted about my upgrade Can someone please tell me who to talk to because everybody and the MTN shops are clueless?
Hi No one from MTN has contacted me about my complaint yet I went to the MTN at Hemmingways and they don't kmow who I should talk to about not being contacted about my upgrade Can someone please tell me who to talk to because everybody and the MTN shops are clueless?