1 reviews | Active since Aug 2016
Bad , bad service
<p>How is it possable for a service provider to advertise a package and not deliver on several occations , and then it is the clients responsabality to take it up with samsung my contract is with MTN NOT SAMSUNG the offer was advertised by MTN NOT SAMSUNG why oh why if they cant deliver i as the client must use my time and money to get what was advertised and what i pay for ????</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Amazing the quick automated email and then nothing from there did not expect anything less from MTN promises and cant deliver !!!!
Amazing the quick automated email and then nothing from there did not expect anything less from MTN promises and cant deliver !!!!