1 reviews | Active since May 2015
bad bad mtn
I'm disgusted with Mtn, I had a contract with them which ended in 2013 I decided for safety go in to Men branch in Promenade and make sure it's closed that was on 9/07/2013 the consultant said it's close. To my suprise I received a email stating I owe them R6091 something where does this come from when I cancelled the account and it was closed. I was sent fro post to pillar with no help or answers and to top it off I went to Mtn Promenade the consultant told me that they can't do anything Mtn handed me over to Legal department Ref ***,when contacting legal dept they say I must speak to Customer service and customer service say I must speak to legal. And now my name is bad because of their incompetence.
We are truly sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
Your account is registered as a corporate consumer. The matter should be dealt with by our Corporate Legal Team.
However we've had a look at your account and cannot see any cancellation request submitted. If the documents were completed and sent to the store, the store would have sent it directly to our Retentions Department.
We will need proof reflecting that you indeed request the contract to be cancelled in order for us to get our Legal Department to close off the account without any fees or arrears being paid.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
Your account is registered as a corporate consumer. The matter should be dealt with by our Corporate Legal Team.
However we've had a look at your account and cannot see any cancellation request submitted. If the documents were completed and sent to the store, the store would have sent it directly to our Retentions Department.
We will need proof reflecting that you indeed request the contract to be cancelled in order for us to get our Legal Department to close off the account without any fees or arrears being paid.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,