1 reviews | Active since Jan 2017
Bad bad MTN
<p>My husband is on 24hr oxygen</p> <p>I can not leave him with out a phone alone during the day</p> <p>His feed go caught on the oxygen pipe and he fell in the pool with his phone</p> <p>I have locked a claim at the Eastgate branch on the 21/03/17</p> <p>Had to fax paper work through twice</p> <p>The insurance contacted me but they need a invoice, contract summary or pick up documents to put the claim in</p> <p>Now since then I have email every day, phoned and visited the two brances in Eastgate with no help from their side</p> <p>This account was taken over from Auto page, but every month the money is going to MTN, surely they can sort this out</p> <p>Account noC ********** </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we sent you the invoices as per your request to ***
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we sent you the invoices as per your request to ***
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
Good Day
STILL NO OUTCOME ON THIS CLAIM
Now after 3 months they want a Insurance application, I must go to MTN store (been there 3 time)
The number on my clain form is not the one they have on the system (MTN filled in the form in the first place)
Then the lady who I spoke to is given me attitude (surely after three month they can understand that I am not happy)
pls advice
Good Day
STILL NO OUTCOME ON THIS CLAIM
Now after 3 months they want a Insurance application, I must go to MTN store (been there 3 time)
The number on my clain form is not the one they have on the system (MTN filled in the form in the first place)
Then the lady who I spoke to is given me attitude (surely after three month they can understand that I am not happy)
pls advice