BAD BAD DEVICE AND SERVICES

On November 2019 I approached the MTN Store - Paarl Branch to renew my cellular contract. Paperwork was concluded but i only received my actual device early December 2019. No MTN consultant could promote the Samsung A80 to me and i've experience numerous issues with both the device and network from the very start.

Device issues included: freezing camera, freezing screen, phone not acknowledging my finger print and data saver function not working properly.

Network and service issues included: 300 MB would be exhausted within less then an hour while i only spend 10 to 15 minutes on the internet. Replacing my previous/remaining data with my new contract data which were actually less then my previous contract data. Informing me that i will be billed for extra time, however i never subscribed or agreed to any extra time on the MTN network. During all my issues experienced; i logged numerous queries with MTN; follow-ed up by visiting the MTN store (Paarl Branch) and continued following up telephonically.

On 31 January 2020 i again called and visited the MTN store to inform them about my continues device issues. The consultant recommended that i rather continue using the device to see if i will experience more issues. I disagreed as I've been experiencing issues since the day i received the device and it's still under warranty. He refused to accept the device without it's accessories and box; hence i brought it all to the MTN store on 02 February 2020. The device was booked in under warranty as per the MTN consultant and was promised a turn-around time of 2 weeks.

I've been following up with MTN for the pass 3 weeks only to be informed on 20 February 2020 that they transferred the device to Johannesburg as Cape Town technicians are fully booked. When i asked about cancelling my contract in order to migrate to a different device; the Manager said that they have decided to switch my query to a Repair instead of under Warranty.

I highly recommend that no one make business with MTN at all. As i'm paying for a device which is not in my possession, a list of unresolved queries, extremely bad customer service and suddenly my device has been changed to Repair but was booked in by a MTN consultant under Warranty.