BAD BAD CUSTOMER SERVICE FROM MTN
<p>After 6 months when I upgraded my contract my Sony Z3 just bombed out. Could not charged or switched the phone on. Handed my phone in at a MTN franchise in Pretoria Queenswood with no scratches or damages and was inspected by them. After a big fight results came back. MTN can't repair the phone. The phone was also send to Sony to inspect and also can’t repair the phone. If they can’t repair the phone why they don’t give a new phone. I also Google the phone Sony Z3 and you will be surprised what pop’s up. Sony Z3 review is BAD. It’s not my fault if the phone just bomb out. The question is why I must still pay for a contract phone if I only used it for 6 months. I’ve been all the years with Vodacom and changed to MTN to get better service. Guess what MTN service is even worst. You don’t even get Joy what so ever from MTN, they don't give a ****. I will be ending my contract with MTN by January 2017. You just lost another customer. Thanks for nothing to your useless team.</p> <p>MTN YOU NEED TO JACK UP YOUR CUSTOMER SERVICE AND LOOK AFTER YOUR CUSTOMERS.</p>
Good Day Raymond Parsons
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly be advised that we have escalated the matter to the management team of our HVRC (Repair centre) for urgent attention. They will investigate and revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards,
Zukiswa
REQ: **********
Good Day Raymond Parsons
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly be advised that we have escalated the matter to the management team of our HVRC (Repair centre) for urgent attention. They will investigate and revert to you with feedback.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards,
Zukiswa
REQ: **********
Hi Zukiswa
Thanks for responding to this issue.
The handset was by your repair centre as mentioned. Why refering again to them. It's very simple to solve this problem. All i want is a new phone, if not possible I would like to cancel my contract. Why must I pay for something that i'm not even using.
Kindly advise on this matter
Hi Zukiswa
Thanks for responding to this issue.
The handset was by your repair centre as mentioned. Why refering again to them. It's very simple to solve this problem. All i want is a new phone, if not possible I would like to cancel my contract. Why must I pay for something that i'm not even using.
Kindly advise on this matter
It's almost a week gone past and no solution. Sorry to say, MTN don't care !!
Not even a phone call to say they still busy to investigate the problem.
BAD BAD SERVICE FROM MTN!!!!!!
It's almost a week gone past and no solution. Sorry to say, MTN don't care !!
Not even a phone call to say they still busy to investigate the problem.
BAD BAD SERVICE FROM MTN!!!!!!