Bad bad customer experience.

<p>i called Mtn on the 26th of February regarding my missing airtime,. The consultant said she will transfer me to the Technical Department so they can check what was the problem. Tumi from technical told me I had a billing query and transferred me to back to customer services. I spoke to Samkelo Zingi who told me I had a number linked to my number that I sure data with. I told them I didn't know the number and it was impossible because I only ported my number in October. The number in question is ********** 859. I was fine with that, he told me that whenever I loaded airtime that number was using my internet. And he even told me that it's because of "the new whatsapp" that was doing all this. I haven't downloaded it. On Sunday after I spoke to this guy who promised that I was going to receive a callback with 2-24 hours and gave me a reference 1- ********** 752. I then called Mtn again and spoke to Morgan Nkomo who told me my billing was normal. I spoke to him for 36 minutes and I had loaded R10 voucher and and when I finished with him it was gone. I haven't used it. What happens is I load maybe R30 and buy 100MB OF DATA. And won't be using my phone and I will receive an SMS that I have free MTN minutes with 10MB and after 15 minutes of receiving that SMS all the data and airtime will be gone. Yesterday I loaded about R60 in R5s the same thing happened. So every time I load I don't use and I will get a notification that I have used all my airtime. This has been going on since I ported my number. I'm still waiting for a call back I can't even load voucher more that R10 coz it will be gone. I need feedback or I'll port back my number this is not rite at all. Trouble ticket number given yesterday was SMC/ ********** 7872</p>