Bad, Bad, Bad & Very Bad Service

<p>My wife has two numbers on contract with MTN. One of these numbers she had taken over when she left her prior employer as an ********** . The other number as an 083 207 number the contract was on a month to month and she had not upgraded it as was a plan to have it cancelled. Both numbers are on a Topup contract.</p> <p> </p> <p>On the 3/08/2016 she informed me that there had been large amounts deducted for an MTN contract that were above the normal bill. We then checked and her bank acount and found that there deductions were not as per singed contract. We made contact with MTN 808 to follow-up on why the amounts were not as agreed. It was at this point that we found that there had been an upgrade to the 083 207 number and a second line of 078 and the payments had included these accounts with the new ammounts.</p> <p> </p> <p>We submitted a statement under oath and a copy of her ID coppy on the 5/08/2016. We had not recieved any communication 3 weeks after submitting the documents. We had a number of telephone communication through MTN 808 with no information. It was at the start of October 2016 that we called and they confirmed that their investigation confirmed that the upgrade was ********. They were going to credit the deducted amounts and cancell the contracts that are affected. They did not want to confirm if my wife's ID had been compromisesed or not.</p> <p> </p> <p>It was in December 2016 that she wanted to upgrade her 082 857 number that she was told that her number was with legal department. An email was send by the store employee at Midrand Mall of Africa Store and to the legal department. At Centurion mall also, un upgrade could not be done. We followed up about 3 weeks after and it had not been corrected.</p> <p>Again we made contact with MTN through the 808 number. We were again expected to explain the problem and they again said that they will send an email that legal deparment solve the problem.</p> <p> </p> <p>In Jan 2017 we went to Mall at Reds in Centurion MTN store and we were aain told that the legal notice is still on the account. In the first week of Feb 2017 we made contact with MTN again through the 808 number after she recieved a call from the legal deparment that she was not paying her account, and that she needed to make an arrangedment for payment. We were told that they are awere that it is a problrm and they will made a note and communicate with her. We received emails as reqested to confirm that the communication was send to have the problem solved.</p> <p> </p> <p>Today as the 07/03/2017 we made contact with MTN 808 to confirm that the problem had been resolved. She was informed that she can go to the store and upgrade her contract. We went to the Forest Hill MTN store only to find that the problem had not been resolved.</p> <p> </p> <p>We then made contact with MTN and spoke to Noma Ntuli who was not helpfull as she stated that she need to follow the same procedure which was not helpfull. When i requested to talk to her supervisor, She stated that the supervisor was William Smith and was at the time unavailable to talk to me. When then asked to talk to he manager she cut the line.</p> <p>We called back and only to get to Mr Nqobo who confirmed that there was no supervisor called William Smith, and he proceeded to attempt to assist.</p> <p> </p> <p>We are unable to get the help from MTN with a problem that they only can help. We are send from pilar to post regarding the ***** that was on the account and affecting the 082 857 number. It is also expected that she may be taken to ITC regarding the unpaid account since we stopped payment. It is currently 5 months since we have started talking to MTN regarding ths and are not getting anywere.</p> <p> </p> <p> </p> <p> </p>