BAD BAD BAD SERVICE - MTN South Africa

I am beyond frustrated with the total lack of assistance and professionalism I have experienced regarding my home internet order placed online on December 19, 2025. The payment has already been deducted from my account, yet I am still stuck.

On December 22, 2025, I received a call from DSV to arrange delivery. When asked for proof of identity, I explained that I only have a passport. I was told to ask MTN to update my application with my passport number — a simple request that no one at MTN has been able to fulfill for over 45 minutes.

This is absolutely unacceptable. I have been tossed from pillar to post, given the runaround, with ZERO help. This level of service is disgraceful. I demand that my application be updated immediately with my passport details and that my order be processed without further delay.