JC
Jochen C
1 reviews | Active since Jan 2014
04 Mar 2015, 13:55
BAD BAD BAD SERVICE MTN
My MTN contract has expired and I wish to migrate to MTN Pre-Paid. I have been to 2 MTN stores in Gateway and they were NO HELP, called their 808 helpline on 3 occasions for over an hour on 28 Feb. I spoke to supervisors and call centre agents however NOBODY could help. I lodged a complaint on MTN's FaceBook page and I have still not been helped. I received an unrelated MTN Sales call today... You wish to sell to me however cannot service me??? WHO CAN HELP ME TO MIGRATE MY POST PAID NUMBER THAT HAS EXPIRED TO MTN PRE-PAID?
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MTN South Africa's replyOfficial
10 Mar 2015, 14:59Hello Jochen,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Thank you
Kagiso
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Thank you
Kagiso
REQ:***
MTN South Africa's reply10 Mar 2015, 14:59
Official
Hello Jochen,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Thank you
Kagiso
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Thank you
Kagiso
REQ:***