Bad bad bad service from the call center

On the call center with MTN the whole day, the experience there is horrible. I've been to Home Affairs the experience is much better. They take you from pillar to post, you can feel the energy from all the consultants very low, don't care attitude. Nobody seem to know what they do or what you query about. You waste hours talking to them about something they could simply log and give a TOT and reference number but they would rather transfer your call for more than 3 hours. Horrible service!!!!!!!!!!!!!!!!!!!!!!!